Terms of Service

2.1 Age and Legal Capacity

• You must be at least 18 years old to use our services
• You must be a South African citizen or permanent resident
• You must have the legal capacity to enter into binding agreements
• You must not be under debt review or sequestration

2.2 Account Registration

• You must provide accurate, complete, and current information
• You are responsible for maintaining the confidentiality of your account
• You must notify us immediately of any unauthorized use
• You may only create one account per person

2.3 Required Documentation

• Valid South African ID document or passport
• Proof of income (salary slips, bank statements)
• Proof of residence (utility bill, lease agreement)
• Banking details and account verification

3.1 Available Products

• Payday loans: R1,000 to R5,000 (30-day terms)

3.2 Loan Amounts & Limits

• Minimum loan amount: R1,000
• Maximum loan amount: R5,000 (subject to affordability)

3.3 Interest Rates & Fees

4.1 Application Submission

• Applications can be submitted online or via WhatsApp
• All required documentation must be provided
• Applications are processed within 24-48 hours
• Incomplete applications may be rejected or delayed

4.2 Affordability Assessment (NCA Section 81)

• We conduct thorough affordability assessments as required by law
• Income verification and expense analysis
• Credit bureau checks and credit history review
• Debt-to-income ratio calculations

4.3 Approval & Disbursement

• Loan approval is at our sole discretion
• Approved funds are disbursed directly to your bank account
• Disbursement typically occurs within 24 hours of approval
• You will receive SMS and email confirmation

5.1 Payment Schedule

• Repayments are due on agreed monthly dates
• Payment methods: Debit order, bank transfer, or cash deposit
• Payments are processed automatically via debit order (preferred method)
• Manual payments must be made before 16:00 on due date

5.2 Early Settlement

• You may settle your loan early at any time
• Interest rebates apply for early settlement (NCA Section 125)
• Contact us for early settlement quotations
• No penalties for early repayment

5.3 Late Payments & Default

6.1 Your Rights (NCA Section 81)

• Right to receive pre-agreement statement and quotation
• Right to apply for debt review if over-indebted
• Right to early settlement with interest rebate
• Right to receive annual statements of account
• Right to lodge complaints with NCR and Ombudsman

6.2 Your Responsibilities

• Provide truthful and accurate information
• Notify us of changes to contact details or financial circumstances
• Make payments on time and in full
• Use loan funds for stated purposes only
• Comply with all terms of the credit agreement

7.1 Communication Services

• Loan application submissions and updates
• Payment reminders and confirmations
• Account statements and balance inquiries
• Customer support and assistance

7.2 Terms of Use

• WhatsApp services are provided for business purposes only
• You consent to receive automated messages
• Standard WhatsApp terms and privacy policies apply
• You may opt-out by sending "STOP" at any time

9.1 Prohibited Activities

• Providing false or misleading information
• Using loan funds for illegal activities
• Attempting to circumvent our security measures
• Creating multiple accounts to exceed lending limits
• Using automated systems to access our services

9.2 Account Suspension & Termination

• We may suspend or terminate accounts for policy violations
• Outstanding loan balances remain due after termination
• You may close your account at any time (subject to outstanding obligations)

10.1 Service Availability

• We strive for 99.9% uptime but cannot guarantee uninterrupted service
• Scheduled maintenance may cause temporary service interruptions
• We are not liable for delays caused by third-party service providers

10.2 Limitation of Liability

11.1 Internal Complaints Process

• First contact our customer service team
• Escalate to management if not resolved within 5 business days
• Final internal response within 15 business days

11.2 External Dispute Resolution