🔄 Returning Customers - Apply for Another Loan
Welcome back! Learn how to apply for your next loan and when you're eligible
✅ Good news! Once your loan is settled and marked as completed, you can apply for a new loan immediately
✅When Can I Apply for Another Loan?
You CAN Apply When:
- ✅Your previous loan is marked as "Completed"
- ✅Your account has been fully settled (all payments made)
- ✅Your account status is "Verified"
- ✅You have no active or approved loans in progress
💡 Good to know: You can apply immediately after your loan reaches "Completed" status - there's no waiting period!
You CANNOT Apply When:
- ❌You have an "Active" loan
- ❌You have an "Approved" loan (waiting for disbursement)
- ❌Your current loan has outstanding payments
⚠️ Important: You must complete your current loan before applying for a new one. This helps you avoid over-indebtedness.
📝How to Apply - Quick Overview
Quick Summary:
- 1. Log into your dashboard at lwandlefinance.co.za
- 2. Check that you're eligible (blue "Apply for New Loan" button)
- 3. Click "Apply for New Loan" in Quick Actions panel
- 4. Fill in loan amount (R1,000 - R5,000) and purpose
- 5. Review your saved details (update if needed)
- 6. Submit application and wait for approval (24-48 hours)
Loan Amount Range
R1,000 - R5,000
Choose any amount within this range based on your needs and affordability
👣Step-by-Step Application Guide
Log into Your Dashboard
Visit: lwandlefinance.co.za
Click: "Login" button in the top right corner
Enter your credentials:
- Your ID number or email address
- Request OTP (One-Time Password)
- Enter the 6-digit code sent to your email or phone
💡 Tip: Check your spam folder if you don't receive the OTP within 2 minutes
Check Your Eligibility Status
Once logged in, look at your dashboard homepage. In the "Quick Actions" panel on the right side, you'll see the "Apply for New Loan" button.
✅ If you're ELIGIBLE:
Blue button = Ready to apply!
❌ If you're NOT eligible yet:
Gray button = Must complete current loan first
Click "Apply for New Loan"
When the button is blue and active, click on "Apply for New Loan"
You'll be redirected to the loan application page: /account/apply
🎉 Advantage: As a returning customer, your personal details, employment info, and banking details are already saved!
Fill in Loan Details
📊 Loan Amount:
- Minimum: R1,000
- Maximum: R5,000
- Use the slider or type the exact amount you need
📅 Loan Term:
- Currently: 30 days (1 month)
- This is automatically set for all payday loans
🎯 Loan Purpose:
Select from the dropdown menu:
- Home Improvement
- Debt Consolidation
- Education
- Medical Expenses
- Business
- Vehicle
- Wedding
- Other
💰 Repayment Preview: The system will automatically calculate your total repayment amount including 23% interest
Review Your Saved Information
Your application will show your previously saved details. Review and update if needed:
Personal Information:
- Full Name
- ID Number
- Email Address
- Phone Number
- Physical Address
Employment Details:
- Employment Status
- Employer Name
- Monthly Income
- Salary Date (⚠️ Important to update if changed)
Banking Information:
- Bank Name
- Account Number
- Account Type
- Branch Code
⚠️ Critical: Ensure your salary date and bank account are current and correct for smooth debit order processing!
Review Loan Summary
Before submitting, carefully review the loan summary:
Submit Application
Once everything is correct:
- Check the "I agree to terms and conditions" checkbox
- Click the "Submit Application" button
- Wait for confirmation message
✅ You'll see a success message and your application number (e.g., LFS-APP-251126-000001)
Wait for Approval
What happens next:
Step 1: Credit Check (Instant - 5 minutes)
Your credit profile is automatically checked
Step 2: Admin Review (24-48 hours)
Our team reviews your application manually
Step 3: Decision & Notification
You'll receive email and SMS with the decision
⚡ Returning Customer Advantage: Your application may be processed faster since we already have your verified information and payment history!
Track Your Application
Monitor your application status in real-time:
- Go to Dashboard → "Loan History"
- Find your application by application number
- Check current status (pending, approved, etc.)
You can also:
- View in "Pending Applications" section on dashboard
- Check your email for status updates
- Receive SMS notifications at key milestones
📝 Quick Checklist Before Applying:
✅ Verify You Have:
- ☑ Completed previous loan
- ☑ Verified account status
- ☑ No active/approved loans
- ☑ Access to email and phone for OTP
📋 Update If Needed:
- ☑ Current salary date
- ☑ Active bank account details
- ☑ Current employer information
- ☑ Updated monthly income
📊Understanding Loan Statuses
Pending Credit Check
pendingApplication submitted, awaiting automated credit check
✅ You CAN apply for another loan while this one is pending
Pending Approval
pendingCredit check passed, waiting for admin approval
✅ You CAN apply for another loan while this one is pending
Approved
approvedLoan approved and funds disbursed
❌ You CANNOT apply for another loan until this is completed
Active
activeLoan is active with ongoing payments
❌ You CANNOT apply for another loan until this is completed
Completed
completedAll payments made, loan settled and closed
✅ You CAN apply for a new loan immediately!
Rejected
rejectedApplication was not approved
✅ You CAN apply for another loan (review rejection reason first)
🎁Benefits of Being a Returning Customer
Faster Processing
Your profile is already verified, making the approval process quicker than first-time applications
Better Credit History
Successfully completing loans improves your creditworthiness with us
Potential for Higher Amounts
Good repayment history may qualify you for larger loan amounts in the future
Streamlined Experience
No need to re-enter all your details - just verify and apply!
Trusted Customer Status
Your proven track record gives you priority in the approval queue
Easy Dashboard Access
One-click application from your personalized customer dashboard
❓Frequently Asked Questions
Can I apply for a new loan while I have a pending application?
Yes! You can submit multiple applications. However, we recommend waiting for a decision on your first application before submitting another to avoid duplicate processing.
How soon after my loan is completed can I apply again?
Immediately! There's no waiting period. Once your loan status shows "Completed", you can apply for a new loan right away.
Will my previous loan history affect my new application?
Yes, in a positive way! A good repayment history strengthens your application and may qualify you for better terms or higher amounts.
Do I need to upload documents again?
Generally no, if your previously uploaded documents are still valid. However, you may need to update documents if they've expired (e.g., payslips older than 3 months, or if your employment has changed).
Can I apply for a larger amount than my previous loan?
Yes! If you successfully completed your previous loan and your financial situation supports it, you can apply for a higher amount (up to the maximum of R5,000).
What if my previous application was rejected?
You can apply again! Review the rejection reason, address any issues (like updating income information or improving credit score), and submit a new application. We recommend waiting at least 30 days and addressing the issues first.
How long does the approval process take for returning customers?
Typically 24-48 hours for manual review. However, as a returning customer with verified information and good payment history, your application may be processed faster than first-time applicants.
What is the loan amount range for returning customers?
The loan amount range is R1,000 to R5,000. This applies to all customers, both new and returning. Choose any amount within this range based on your needs and affordability.
Ready to Apply for Your Next Loan?
Log into your dashboard and check your eligibility today!